The aim of the international auditing standard ISAE 3402 is to audit the internal control system of a service organization. The Type II certificate includes the assessment of control objectives, as well as the implementation and effectiveness of the controls.
The independent auditor Mazars confirms in its report that Zurich Customer Service has an effective system of internal control in the areas audited, which meets the requirements of the ISAE 3402 Type II standard. The report relates to 27 controls for contract- and policyholder-level transactions audited for the period from January 1 to December 31, 2021.
The first re-certification is scheduled for 2022.